Returns & Exchanges
SATISFACTION IS OUR GOAL
If our products do not meet your expectations, were damaged during transit, or a wrong item was sent, please follow the guidelines below to return or exchange items.
RETURN AND EXCHANGE POLICY
AdventSource will accept returns and exchanges within 60 days of the original purchase date. To expedite your return or exchange, please include the Pre-Authorized Return form. Shipping fees are non-refundable.
Returns: The customer is responsible for returning item(s) at their own expense. Some merchandise such as seasonal items may have a modified return date. Those items will have a “return by” date listed on the packaging and/or product description online. Items purchased in bundles will need to include all components in order to receive a refund. Refund balances of less than 99¢ will be applied to our shipping expense. Refunds will be issued within 10 business days of the return being completed. Items received in unsellable condition will be returned at the customer’s expense.
Exchanges: Merchandise will be exchanged for similar product in a different size and/or color only. The customer is responsible for return shipping costs. As a courtesy, we will ship exchanged merchandise free of charge (this does not apply to additional items ordered). We must receive your return items before we can proceed with the exchange. We will use UPS Ground or USPS shipping to send your exchanged order. Please allow 14 business days for your exchange to be delivered to you. Exchange and/or refund balances of less than 99¢ will be applied to our shipping expense. Items received in unsellable condition will be returned at the customer’s expense.
Defective/Damaged/Wrong Items Sent: We will make every effort to correct your order. Call us at 402.486.8800 to notify us of any errors or defects within 7 days of receipt. We will gladly give you special instructions on how to receive your replacement product(s).
Need It Now? Ordered the wrong item and need it right away? Simply place a new order at adventsource.org or by phone at 402.486.8800. Then, send back the new, unused product(s) to request a refund for the items returned.
AdventSource reserves the right to change our Return and Exchange Policy at any time.
